At Victim Services of Peterborough & Northumberland (VSPN), we are committed to providing immediate emotional and practical support to individuals affected by crime or tragedy. We understand that navigating the aftermath of such events can be overwhelming, and you may have many questions about the assistance available to you. This FAQ page is designed to address common inquiries, helping you understand our services, how to access them, and what to expect when you reach out for support.
If you have specific questions or need further assistance, please don’t hesitate to contact us at 1-888-822-7729 or email support@vspn.ca. We’re here to help.
VSPN is a confidential, community-based organization that offers immediate emotional and practical support to individuals affected by crime or tragic circumstances. Our services are available free of charge to residents of Peterborough and Northumberland counties.
Our services are available to anyone impacted by crime or tragedy, including but not limited to victims of assault, domestic violence, sexual violence, human trafficking, homicide, sudden death, and motor vehicle collisions. Family members and friends of victims are also eligible for support.
No. All services provided by VSPN are free and confidential.
VSPN offers a range of services, including:
VQRP+ provides immediate financial assistance to eligible victims of violent crime. This may include support for:
Yes. VSPN assists individuals in developing personalized safety plans to enhance their security at home, work, and in the community.
VSPN provides donated cell phones to clients who may not qualify for a phone under VQRP+. These phones serve as an additional safety measure, allowing clients to access 911 in emergencies. Any additional costs are the responsibility of the client.
Cell phones are subject to availability.
We’re on-call to respond to requests for victim assistance from police and emergency services. Please refer to the Contact us page to connect with us during regular business hours.
No referral is necessary. Individuals can self-refer by contacting us directly.
We have offices in Peterborough and Cobourg:
Peterborough Office: 453 Lansdowne St. E., Peterborough, ON K9L 0A4
Cobourg Office: 1165 Division St., Cobourg, ON K9A 4J9
Our administrative offices are open Monday to Friday, 8:30 AM to 4:30 PM.
If you are in immediate danger or need urgent assistance, please dial 911.
Yes. VSPN is committed to maintaining the confidentiality of all clients. Information is only shared with your consent, except in situations where disclosure is required by law.
VSPN can arrange interpretation services as needed.
Yes. You do not need to have reported the incident to law enforcement to receive support from VSPN.
If you have further questions or require immediate assistance, please contact us at
1-888-822-7729 or email support@vspn.ca. We’re here to help.
If you are in immediate danger or need urgent assistance, please dial 911.
Victim Services of Peterborough & Northumberland (VSPN) has a new logo and a brand-new website.
Our mission remains unchanged. We’re still here to provide support, compassion, and resources to those affected by crime and tragedy. This redesign makes it easier to find help, learn about our services, and connect with our team.
To help you recognize us, here’s our transition:
You’re in the right place.
Explore our updated site and discover a clearer, more accessible way to connect with VSPN.
